once the plum rain season is over, it will enter the great heat. it is very hot in summer. so, how do a group of people who struggle in the front line of e-commerce platform spend their eight hour working time?
they don't talk freely and have no eloquence of witty words; there are no flowing clouds and flowing water, and there are no wonderful strokes; only a simple, sincere and touching heart.
the beating of the small keyboard conveys their warmth and enthusiasm; every telephone communication shows their carefulness and tolerance.
they are good angels rooted in ordinary posts - south hodoyuan e-commerce platform customer service.
customer service is the bridge between enterprises and customers and the window for enterprises to show customers. when shopping online, in addition to loud brands, excellent quality and rich styles, comfortable shopping experience is also an important factor to improve customers' purchase desire. even though the product quality is good, the brand is big and the style is fashionable, the customer service service is very poor. then, no one will spend money to buy this product, let alone buy back this product. customer service satisfaction is an important factor in cultivating customer loyalty.
therefore, the partners in the customer service position of south hodoyuan e-commerce platform always adhere to the purpose of "respecting customers and taking customers as the center" and firmly implement every detail of their work.
as a customer service, the main job is to communicate with customers. therefore, each of them must understand the advantages, disadvantages, after-sales and other related knowledge of store products. when there are new products and activities in the store, the customer service of south hodoyuan e-commerce platform will actively participate in training and learning, and master the business point in a short time.
in the face of all kinds of questions raised by customers, they will answer them quickly and accurately, present professional attitude and time to customers, and improve customers' trust in customer service, which helps to promote further communication between the two sides, which is of great help to recommend products, impress customers and improve the transaction rate of commercial products. therefore, they are not only a learner, but also a professional puzzle solver.
they are the emotional packages of customers
the customer service of south hodoyuan e-commerce platform has to face all kinds of customers every day, which will inevitably encounter customers with bad character and extremely bad attitude. no matter what the reason, once they don't succeed, they will directly find the customer service to vent. even some customers don't buy our company's products and find the wrong store, the customer service of south hodoyuan e-commerce will also let customers vent, alleviate their emotions, wait for customers to calm down, then calmly communicate with them, calmly analyze the reasons and find solutions from their communication with customers. truly achieve "customers abuse me thousands of times, and i treat customers like first love."
they are the terminators of customer problems
the customer service of south hodoyuan e-commerce platform often deal with various after-sales problems such as improper size, package damage caused by express violence, dislike of style, stains, and inconsistency between goods and description. in fact, most of these problems are seriously inconsistent with the facts. some customers fill in the reasons for return refund only to ask for additional compensation, and threaten with bad comments if they don't give compensation. in the face of these customers' endless new moves, our customer service needs to do a series of actions, such as multi-party verification, telephone communication with customers, filing tmall sophomore, assisting the company's quality inspection department to provide testing reports, and finally giving appropriate solutions.
the customer service partners of south hodoyuan e-commerce platform adhere to this working principle: customer first, service first; treat customers as relatives and treat them with courtesy; attentive, meticulous and concise service; be diligent in learning and improve yourself; clear responsibilities and customer satisfaction.
with a professional attitude, enthusiastic service and inclusive mind, they are writing the bright future of the e-commerce department.
it is a group of good angels like them who practice the promise of love and sharing for south hodoyuan e-commerce platform and consistently shine in ordinary posts.