"hello! south hodo telecom is glad to serve you."
"thank you for calling. i wish you a happy life. bye."
south hodo telecom / / customer service department
a landline is connected to each other, and the work starts and ends with such a start and stop every day! they are the beautiful voice of south hodo telecom - customer service department, with an average age of less than 30, full of enthusiasm and vitality.
in line with the working principle of "starting from user needs and finally user satisfaction", they greet users in need with a sincere attitude every day, listen to users' doubts, complaints and complaints, patiently explain and handle business for users, provide solutions, and actively deal with problems for users.
customer service is a simple job for the public. the same opening and closing remarks are repeated every day, but the service to customer satisfaction is not simple. they need to feel the tone of the phone, guess their age, anticipate the questions they will ask in advance, quickly locate their needs and provide personalized services. at the same time, customer service is also the medium for the company to communicate with users, representing the image of the company and feeding back the needs of users, which requires a high degree of professionalism and professional knowledge.
the customer service of south hodo telecom has also been insisting:
customer service online, smile online.
in terms of service users, they insist on:
customer service, proactive and enthusiastic,
solve problems, empathy,
the service tone was sincere and firm,
service language, courtesy and modesty,
deal with problems and give more ideas.
be a "beauty customer service",
with professional knowledge and professionalism,
services provided to users at all times.